1. Purpose

This WPdealer Backup & Compatibility Policy defines the minimum measures that the Customer and any Web Agency managing the Customer’s website must adopt before installing, updating or modifying the Software.

Its purpose is to reduce the risk of data loss, service interruption, compatibility issues and unsuccessful updates.

2. Backup Requirements

Before installing, updating or modifying the Software, the Customer shall create a complete and current backup of the website.

The backup should include, where applicable:

• the complete WordPress database;
• all WordPress core files;
• the active theme and any child theme;
• all installed plugins;
• the uploads and media library folders;
• configuration files;
• custom code and other project-specific components.

The backup must be completed before any update or technical intervention begins.

3. Recommended Backup Practices

Customers and Web Agencies are strongly encouraged to:

• create a complete database backup;
• create a complete backup of all website files;
• verify that the backup has completed successfully;
• check the integrity and accessibility of the backup files;
• retain at least one backup copy outside the production server;
• test the restoration procedure whenever reasonably possible;
• retain the backup until the update has been fully verified.

4. Staging Environment

For production websites, updates should be tested in a staging or development environment before being applied to the live website whenever reasonably possible.

The staging environment should reproduce the production configuration closely enough to allow meaningful testing of the Software, WordPress, WooCommerce, PHP, the active theme and relevant third-party plugins.

5. Compatibility Verification

Before updating the Software, the Customer or Web Agency should verify compatibility between WPdealer and the main components of the website environment, including:

• the installed WordPress version;
• the installed WooCommerce version, where applicable;
• the active PHP version;
• the active WordPress theme;
• third-party plugins;
• custom code and integrations;
• hosting and server requirements.

The Customer should also verify that sufficient server storage and resources are available to complete the update and any subsequent restoration process.

6. Limitation of Liability

Failure to create an appropriate backup before installing, updating or modifying the Software constitutes a failure to comply with this Policy.

To the maximum extent permitted by applicable law, the Licensor shall not be liable for data loss, website interruption, restoration costs or other damage where the Customer or Web Agency failed to create and retain an adequate backup before the relevant operation.

The Licensor is not responsible for verifying the existence, completeness, integrity or restorability of backups created or managed by the Customer, a Web Agency, a hosting provider or any other third party.

7. Recommended Update Checklist

Before updating WPdealer on a production website, the following checks are recommended:

• Complete database backup
• Complete website file backup
• Backup integrity verification
• External backup copy retained
• Available hosting storage verified
• PHP version verified
• WordPress version verified
• WooCommerce version verified, where applicable
• Theme and third-party plugin compatibility reviewed
• Update tested in a staging environment where possible
• WPdealer update completed
• Website functionality verified after the update